Masterclass: The 5 Essential Laws of Hospitality
Thu, May 16
|Sessions Hotel
Join hospitality and tourism partners form across Northeast Tennessee and Southwest Virginia for a masterclass in customer service while building hospitality skills, employee confidence, and brand loyalty with customers.
Time & Location
May 16, 2024, 1:00 PM – 3:30 PM
Sessions Hotel, 833 State St, Bristol, VA 24201, USA
About the event
Masterclass will take place from 1:00 - 3:30 p.m., followed by a rooftop networking reception until 5:00 p.m.
The Five Essential Laws of Hospitality
(to build Loyalty, Retention, and Revenue)
with Bob Pacanovsky
Do you go above and beyond to make your customers, prospects, and community members feel more valued and appreciated? A challenge today is that we live and work in what can sometimes be described as an “Inhospitable” world, where Hospitality isn’t shown as much. We have the opportunity to change this narrative professionally and personally and create environments of welcome at any time and place. When this happens, we create storytellers for our brands. We all have features and benefits about our organizations, but I believe that consumers buy stories just as much as the other two.
As you compete today in a very competitive landscape in your industry, these 5 Laws add value and purpose to…
Tickets
General Admission
Limited quantity available
$35.00+$0.88 ticket service feeSale ended
Total
$0.00